Frequently Asked Questions

This FAQ is the fastest way to get answers. But if you do still need to reach us, head over to the Contact Us page. We hope you have a wonderful experience with BURD!

General Information

How do I get updates on new launches, events or promotions for BURD Activewear?

Follow us on BURD Instagram, or like our BURD Facebook Page, if you haven’t already done so! Updates on new launches, events or promotions will be released via these social media, so stay connected with us today!

How do I share my pictures or artwork with BURD Activewear?

We strongly encourage you to share your pictures or artwork with us (and fellow BURDLovers worldwide) by tagging @iloveburd and hashtag #iloveburd  on Instagram. We occasionally select the best pictures or artwork and feature on our Instagram and Facebook pages. So, tag us and hashtag away.

How do I care for my BURD Activewear?

Refer to the inner, back side of your activewear for care instructions. Please treat your precious BURD Activewear on a gentle wash cycle, in cold water and leave it to hang dry. We strongly recommend gentle, chemical-free laundry detergent. With these treatments, you can be assured for a longer-lasting BURD Activewear.

Ordering Information

I've set my eyes on a BURD Activewear that is out of stock in my size! What can I do?

New items can sell out very quickly. Our current policy does not include restocking of our designs to preserve exclusivity to our existing customers who have purchased them. We are certain that you wish to own exclusive pieces of our BURD Activewear, right? Hence, we strongly encourage you to act quickly once you set your eyes on something from our new collections.

I purchased a BURD Activewear right before it went on sale. Do you offer price adjustments?

All items are final sale and as such, we cannot add to or modify an existing order.

What is the return policy for BURD Activewear?

All items are final sale, which means we do not offer returns or exchanges for inaccurate sizes. This also includes any sale or promotional items.

What should I do if I did not receive an order confirmation email?

First, please check your spam or archived folders to see if your email was redirected. If you cannot find your order confirmation, please contact Team BURD at enquiry@iloveburd.com to ensure that your order went through and if your email was entered correctly.

Shipping Information

How do I track my order/ package?

After your order has been shipped, you will find a tracking number in your account with BURD Activewear. You may then enter the tracking number at the Singpost website to track your order/ package.

For local orders, please allow for 3 to 5 working days for delivery of your order/ package.

For international orders, please allow for 7 to 21 working days for delivery of your order/ package, depending on the location of your country.

My tracking status in Singpost states, “Delivered”, but my package is nowhere to be found.

For local orders, we will urge for you to first, check your mailbox before contacting SingPost for your order.

For international orders, all deliveries must be signed off and hence, such an issue should not arise.

In the event of incomplete or wrong delivery address stated along with the order and a resending will be required, additional shipping fees will be applicable.